What an AI Voice Callers engagement with us includes
What you get
- AI voice agents for inbound and outbound calls
- Lead qualification and appointment booking over the phone
- Call transfer to a human agent with context carried over
- CRM logging with transcript and call summary
- Multilingual voice, including Hindi and English
- Call recordings, transcripts and outcome reporting
How we run it
- Map the call script and the decision points
- Choose voice, language and escalation rules
- Integrate telephony and CRM
- Test against recorded real calls
- Launch on a slice of traffic, then scale
Tools and stack
- Realtime speech-to-text
- LLM dialogue layer
- Neural text-to-speech
- Telephony / SIP
- CRM webhooks
- Typical timeline
- Typically 3–8 weeks
- How we price it
- Build fee plus usage-based per-minute cost, quoted after a call-volume review
Key capabilities
- A conversation, not a phone menu
- It understands what the caller actually said and asks follow-up questions, instead of making them press 4 for sales.
- Escalates before it frustrates
- Sentiment, repeated confusion or a request for a human triggers a transfer, and the agent receives the transcript so the caller never repeats themselves.
- Every call logged in your CRM
- Recording, transcript, summary and outcome land against the lead record automatically.
- Hindi and English
- Multilingual voice so callers get answered in the language they open with.
- Inbound call answering
- Picks up 24/7, including nights, weekends and while your team is on other calls.
- Speed-to-lead callbacks
- A new form, ad or WhatsApp lead can trigger an outbound call within seconds of arriving.
- Appointment booking
- Checks live availability and books directly into your calendar during the call.
- Lead qualification
- Asks your qualifying questions and scores the lead before it reaches a salesperson.
- Warm human transfer
- Hands off mid-call to the right person with the conversation context carried across.
- Transcripts and analytics
- Full transcripts, call outcomes and drop-off points so you can see where conversations fail.
Where AI voice callers earn their keep
The clearest wins are speed and coverage. Response time to an inbound enquiry is one of the strongest predictors of whether it converts, and no human team answers every call inside a few seconds at 9pm on a Sunday. A voice agent does, consistently, and it never has a bad day on the twentieth call.
The second win is filtering. If a large share of your inbound calls are wrong-number, out-of-area or unqualified, your salespeople are spending their best hours on conversations that were never going to close. The agent takes those calls and passes through only what matches your criteria.
Where they do not belong
We will tell you when this is the wrong tool. Complex negotiation, sensitive complaints, and any conversation where the caller needs to feel heard rather than processed should reach a person quickly. We configure those as escalation triggers rather than pretending the agent can handle them.
Disclosure is configured at the start of every call. Callers are told they are speaking with an AI assistant — it is the honest default, and in a growing number of markets it is also a legal requirement.
Frequently asked questions
- How is an AI caller different from an IVR menu?
- An IVR makes the caller navigate a fixed menu. A voice agent holds an open conversation — it understands what the caller said, asks follow-up questions, and completes the task, rather than routing them to press 4.
- Will callers be told they are talking to an AI?
- Yes. We configure disclosure at the start of the call. It is both the honest default and increasingly a legal requirement in several markets.
- What happens on a complex or angry call?
- It transfers. We set escalation triggers — sentiment, repeated confusion, or an explicit request for a person — and the human agent receives the transcript so the caller does not have to repeat themselves.
- Can it call leads back automatically?
- Yes. A new lead from a form, ad or WhatsApp can trigger an outbound call within seconds, which is usually where speed-to-lead is won or lost.
- What does it cost to run?
- There is a build fee for the script, integrations and testing, then a usage-based per-minute cost for the calls themselves. We quote it after reviewing your actual call volume rather than giving a headline rate that does not survive contact with your traffic.
- Can it work with our existing phone number?
- Yes. We integrate over SIP or your existing telephony provider, so the number your customers already know keeps working.
- How long does it take to set up?
- Typically 3 to 8 weeks depending on how many call flows you need and how clean the CRM integration is. We launch on a slice of traffic first and widen once the transcripts look right.